Hi there, larrylokeabc.
Thanks for posting here in QuickBooks Community. I got the steps you need to fix this unusual behavior in your QuickBooks Online app.
There are times performance issues in QuickBooks Desktop App can be caused by a full cache. This can also be the reason you're unable to print invoices.
To fix this, I suggest performing basic troubleshooting steps. Let's start by resetting the app data to clear the cache and refresh it into its default state. This is also to ensures that all components about the updates are applied.
Here's how:
- Click the Help menu.
- Click Reset App Data.
- Close the app when the process completed.
- Be sure to right-click the app and Run as Administrator when re-opening.
If the issue still persists, I suggest uninstalling/reinstalling the QuickBooks app. This is to ensure you get the most recent version of the application. You can get the detailed steps in this article: QuickBooks App for Windows and Mac: General support.
Please check this article to see steps on how you can run a report that shows the latest update on your business's finances: Run a Profit & Loss report using the QuickBooks Online app (iOS only).
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
