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-vulcanlords-com
Level 1

My business address does not seem to appear on the invoice although I have already tick the "address box" when I edit the content of my invoice. May i know why?

 
1 Comment 1
katherinejoyceO
QuickBooks Team

My business address does not seem to appear on the invoice although I have already tick the "address box" when I edit the content of my invoice. May i know why?

We can troubleshoot to get the business address showing on invoices, @-vulcanlords-com.

 

Let's open the invoice template to check if the Address option is enabled. Let me show you how:

 

  1. Go to the Gear icon, then choose Custom form styles.
  2. Tick Edit on the invoice template.
  3. Tap the Content tab and choose the Header part of the sample invoice.
  4. Hit the Address link and make sure the Stress Address is enabled.
  5. Press Done.

 

After that, ensure to select it as the default form style of your invoices with the business name and address. 

 

Here's how:

 

  1. In the Custom Form Style page, choose the invoice template. 
  2. On the ACTION column, click the Edit drop-down menu.
  3. Select Make default.

 

If the same thing happens, log in to your QuickBooks Online (QBO) account using a private or incognito window. You can also check out this article to learn more about clearing the cache to delete temporarily stored files and browsing history. 

 

Check out this article and get to know about customising sales forms in QuickBooks Online to match your brand.

 

Feel free to reply to this post if you have additional questions. I'll get back to you. Take care always.