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anonymous-912b07
Level 1

Payment page 'Save and Send', but customer receive an email of payment, but with no receipt in the email.

 
1 Comment 1
RhoiceW
QuickBooks Team

Payment page 'Save and Send', but customer receive an email of payment, but with no receipt in the email.

Hi there. You can enable the feature in your settings to show the receipt on the email of your customers. I'd like to show the steps on how to.

 

Before that, when processing payments to your customers, you can attach the receipt as a PDF file. Here are the steps to enable this feature:

 

  1. Go to your Gear icon, then select Account and settings.
  2. Select Sales, then go to Online delivery
  3. Click the pencil icon to edit.
  4. Tick the PDF Attached box. Then hit Save once done.

 

Additionally, you can personalised and make professional-looking invoices in QBO at any time.

 

Let me know if you have further concerns about receipts in QBO. I'm here to help.