Let me go over the steps on how you can reach out to our Customer Support team, @grace48.
In your case, it requires checking the account. I recommend contacting our Live Support Team. If you wish to receive a callback, this option isn't available. However, our chat live support team caters 24 hours of service, Mondays to Fridays. By doing this, our team will help you investigate your concern.
Here's how:
- Go to the Help icon, then the Search tab.
- Click Contact Us at the bottom.
- Enter phrases under What can we help you with?, then Continue.
- Choose Start a Conversation under Chat.
Furthermore, you may want to check this article to learn how to manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or view your billing history: Update billing, payment, and subscription info in QuickBooks Online.
Please don't hesitate to reply to this thread if you need further assistance managing your QuickBooks Online account. I'll be around to help. Keep safe.
