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Ken Ming
Level 1

Today, when we try to create an invoice on the IOS app, we notice that the presetting of tax code for our product/service does not automatically appear.

IOS version 12.5.1 Hardware: iPad Is there an error on this on the app? As the prior to today, we were able to create invoices and whenever we key in the product and services on the mobile device, the default tax code will appear.
1 Comment
AlexV
QuickBooks Team

Today, when we try to create an invoice on the IOS app, we notice that the presetting of tax code for our product/service does not automatically appear.

Hi Ken Ming!

 

Let me assist you regarding the taxes when using the mobile app.

 

We can resolve app-related issues by clearing the cache. From the Menu, go to the Help & Feedback, select Refresh Data, and then click Refresh. Another way is going to the device's Settings, select Setting General iPhone Storage, then Offload App.

 

In addition, we need to make sure that the app is updated. Visit the App Store and update it from there. If the same thing happens, consider uninstalling the app, then reinstall.

 

You'll want to check the compatible browsers for tablet/mobile devices. If you need help, here's how to customise invoices on the QuickBooks Online mobile app.

 

I'll be here if you need more assistance. Take care!