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Thank you for contacting us, ctan2830.
I've received a report that being unable to input Goods and Service Tax ID is under investigation. And, our Product Team is currently validating the cause of the issue.
I highly suggest contacting our QuickBooks Online Support Team so they can pull up your account and add it to the investigation (INV-42570). This way, you'll receive updates regarding the issue via email.
Here's how to get in touch with them:
Once fixed, you can then complete these steps below on how to enter a GST registration number.
You can also refer to the Why do I see a GST charge for my QuickBooks Online plan? for additional information.
Rest assured, we're actively working to get this resolved. Take care always!
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