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Level 1

Unable to key the Goods and Service Tax ID, can you please help?

 
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QuickBooks Team

Unable to key the Goods and Service Tax ID, can you please help?

Thank you for contacting us, ctan2830.

 

I've received a report that being unable to input Goods and Service Tax ID is under investigation. And, our Product Team is currently validating the cause of the issue.

 

I highly suggest contacting our QuickBooks Online Support Team so they can pull up your account and add it to the investigation (INV-42570). This way, you'll receive updates regarding the issue via email.

 

Here's how to get in touch with them:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Click Contact Us to connect with a live support agent.

Once fixed, you can then complete these steps below on how to enter a GST registration number.

  1. Sign in to your QuickBooks Online account.
  2. Click the Settings ⚙ icon at the right top, then select Account and Settings.
  3. In the Company name section, click the Edit ✎ icon.
  4. Enter your GST Registration Number in the Goods and Services Tax ID field.
  5. Click Save.

You can also refer to the Why do I see a GST charge for my QuickBooks Online plan? for additional information.

 

Rest assured, we're actively working to get this resolved. Take care always!