Welcome to the Community forum, Phoebe.
Allow me to help you fix the error "Unable to get all of your data" so you can perform your daily business tasks in QuickBooks Online (QBO).
First off, let's perform some troubleshooting steps to determine if this is a browser-related concern.
Let's start by accessing your QBO account via a private browser to avoid storing cache data files that cause lag when using web-based programs.
You can use the shortcut keys below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Once this works, clear the cache of your regular browser to remove outdated files. If the error persists, you can use another supported browser or device. This happens when the current one you're using has a temporary issue with the program.
If you encounter the same issue after following the troubleshooting steps, I suggest reaching out to the QBO Care Team for further investigation and resolution.
Additionally, you can read this article if you need help managing your QBO account: Add and manage users in QuickBooks Online.
Feel free to reply to this post for additional questions about accessing your data in QBO. We'll respond as soon as possible. Keep safe, and have a good day.
