This is unusual behavior, romytrdg.
Let's make sure the Customer-facing address is also updated. This is the address used for communicating with your customers. Once everything is updated in the Account and Settings page, the changes will appear in your delivery note accordingly.
Since it doesn't show, I recommend logging out and logging back into QuickBooks Online (QBO). Doing so refreshes your account for the updates to take effect.
If this isn't the case, I suggest accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.
Incognito mode helps us verify the delivery note issue since this doesn't save any files. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
If the correct details show, clear the browser's cache. Doings deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue.
Please know that we're here to provide you with continuous assistance and support throughout this process. Don't hesitate to reach out if you need further help. We're committed to helping you every step of the way.
