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Let me route you to the right support team so they can review your account thoroughly.
Before routing you to our support team, I recommend checking if the email you've received came from us. This way, we can avoid fraudulent activity and such.
Know that our email will always end with @intuit.com. To learn more about our official Intuit correspondence and websites, please refer to this article: Identify suspicious activity, phishing scams, and potential fraud.
Once you've verified that the email came from us, I suggest contacting our QuickBooks Online Support Team, as they have the necessary tools and expertise to check your account further.
Here's how:
Additionally, you can utilize this article to learn how to add Intuit's service email addresses to your email's allowed list: Receive email messages from Intuit.
Let me know if you need further assistance with your QuickBooks Online subscription or have questions about self-paced global training certification. Keep safe.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here