Thanks for coming to the Community for your concern, @nilima-globesea-. I'm here to help you handle the duplicate payment entries in QuickBooks Online (QBO).
If the payments are downloaded from your bank, this should be matched to the existing transactions you entered in QuickBooks. Otherwise, it gets duplicated if you've added the transactions instead.
You may refer to this article for more information: Match and categorize your downloaded bank transactions.
Additionally, you'll want to verify if you have duplicate payment in your bank register. From there, you can delete it to correct your books. Here's how:
- Go to the Accounting tab, then select Chart of Accounts.
- Click the View Register of the account, then locate and click the duplicate payment.
- Select the Delete tab.
For future reference, learn more about reconciling your actual credit card and bank statements with your transactions in QuickBooks.
Let me know if there's anything else that you need help with. I'll be here to lend a hand.
