I'm here to help you get back on track with your reconciliation issue.
Transactions that are accidentally deleted while on Reconcile status may affect your balances. You'll want to recreate them and reconcile them again.
First, let's look through the Audit Log for information from the deleted transactions. Here's how to do it:
- Go to the Gear icon, then Audit Log.
- Click the Filter drop-down, then pick the dates when the transactions were deleted.
- Choose the Show Only these events radio button, then tick the Transactions checkbox and select Deleted/Voided Transactions from the Show drop-down. Hit Apply.
You can filter out the Audit log to only show deleted transactions based on the filters you apply. After that, the Audit log will be filtered to reveal only deleted transactions depending on the filters you selected. Locate the deleted transactions in the list and select View.
Then, re-create the transaction using the information displayed. Change the status of the transactions in the register back to R, which stands for Reconciled. Here's how:
- Click the Gear icon, then Audit Log.
- Select the dates of the deleted transactions from the Filter drop-down menu.
- Choose the Show Only these events radio button, tick the Transactions checkbox, and select Deleted/Voided Transactions from the Show drop-down. Hit Apply.
Check out Step 3: Review your account register to learn more about this process outlined in this help article: Fix opening balance issues in QuickBooks Online.
For future reference, here's an article with the link that can guide you in fixing reconciliation: Learn the reconciliation workflow in QuickBooks.
Please let me know if there is anything else I can do to assist you. I'd be happy to provide you with some more options.
