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pauldebruijn-spo
Level 1
posted
‎February 20, 2024 08:19 PM
last updated ‎February 20, 2024 8:19 PM

How can clients get to the QB development team to raise concerns about functionality that is not working or missing to get it fixed?

When having an issue with QB, QB support staff continuously refers to third party apps when I complaint about essential functionality that does not work or does note exist.  The functionality also does not exist in third party apps and i need a solution. I need to get in touch with QB development decision makers and want to know how the get in contact with them.
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2 Comments 2
ChristineJoieR
QuickBooks Team
QuickBooks Team
‎February 20, 2024 10:34 PM

How can clients get to the QB development team to raise concerns about functionality that is not working or missing to get it fixed?

I heard your sentiments, @pauldebruijn. I know you need additional functionality preferences in QuickBooks Online.

 

Before I can share some relevant information, may I know what functionality you require?

 

We are committed to providing the best possible service to our customers, and your feedback is advantageous in helping us achieve this. We are constantly working on updates and improvements to enhance the functionality and user experience of QuickBooks Online.

 

We appreciate your patience and understanding as we strive to make QuickBooks Online as comprehensive and user-friendly as possible, and we would like to send our heartfelt gratitude for being with us and using QuickBooks Online.

 

If you are willing to submit your suggestion, check out the steps below:

 

  1. Go to the Gear icon.
  2. Under the Profile column, select Feedback.
  3. Share your suggestion, then click Next.

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You'll want to track your suggestions through this website. You can also visit our blog to keep up with our recent events and developments.

 

If you have other questions about managing reports, add them below. Please don't hesitate to reach out if you have suggestions or concerns. Your satisfaction is our top priority.

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4Gal
Level 10
‎February 22, 2024 12:47 AM

How can clients get to the QB development team to raise concerns about functionality that is not working or missing to get it fixed?

@pauldebruijn-spo 

Which essential functionality do you mean?

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