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CETPL
Level 1

How can I get the validation code for QB Premier 2016

I reinstall QB on my PC and now cannot activate QB online. They prompted me to call customer support and get a validation code. But the numbers on website cannot be found.

I am resid

4 Comments 4
CETPL
Level 1

How can I get the validation code for QB Premier 2016

I reinstalled QB on my PC and now cannot be activated online. They prompted me to call customer support and get a validation code but the phone numbers cannot be found.

I am residing in Singapore and there is no local support.

Please assist.

MaryLandT
Moderator

How can I get the validation code for QB Premier 2016

I can help you get the validation code, CETPL.

 

You need to contact our Technical Support Team to get this information. They have the specific tools to generate validation codes so you can activate QuickBooks Desktop.

 

Additionally, our phone support may be temporarily unavailable due to the recent pandemic which affects our staffing. For now, you can reach our Chat Support instead.

 

Here are the steps to contact support:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
    QBDT ChatSupport.PNG

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. See this article for more details: Contact QuickBooks products and services Support.

 

You can also refer to this support article for details: Register or activate QuickBooks Desktop.

 

Keep in touch with me if there's anything else I can help you. I'm always around here in the QuickBooks Community to help.

CETPL
Level 1

How can I get the validation code for QB Premier 2016

I am using Desktop Premier 2016. It does not have Start Messenging button. Website chat/contact us, message us icon are all disable. I cannot post any question.

Catherine_B
QuickBooks Team

How can I get the validation code for QB Premier 2016

Hi there, CETPL.

 

Our Phone Support Team is available Monday to Friday from 6 AM - 6 PM and 6 AM to 3 PM every Saturday Pacific Standard Time (PST). You can message us to chat online through this page: QuickBooks Pro/Premier chat. You can enter a brief description of your concern there something about validation code for QuickBooks Desktop 2016.

 

If you have other questions, you can always visit our Community Help articles

 

I'm just here if you need anything else. Take care and stay safe!