Showing results for 
Search instead for 
Did you mean: 
Discover the updated GST rates in QuickBooks Online Singapore Find out more
Level 1

I can't access quickbook online using desktop. Is the server down?

1 Comment 1
QuickBooks Team

I can't access quickbook online using desktop. Is the server down?

I'm delighted to have you here in the Community today, @sales264.As I check here on my end, QuickBooks Online (QBO) can be accessed via desktop. Let me assist you in isolating this so you can access your QBO account via the website.


If you're on your desktop, try accessing your account through an incognito window to rule out the possibility of a webpage issue. Use these shortcut keys to open an incognito window in any supported browser:


  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N


Once done, proceed to open QuickBooks Online in your browser. If it works, clear your browser's cache. This way, you can use QuickBooks with a clean slate. You can also try accessing QBO via other compatible browser.


In case you're using the mobile version of QuickBooks Online, I recommend resetting the app data. Resetting the app data plays the same role as clearing the cache from your web browser. To begin, here's how:




  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  4. Tap Refresh to confirm.




  1. Go to Menu ☰ then tap More Options ⋮.
  2. Tap Settings then Refresh Data.
  3. Tap YES to confirm.


I've also got you these articles for future reference:



I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to get back to me. Have a great day!