I'll help you connect your DBS bank to QuickBooks Online, Rachel.
The Banking Error 571 can happen if the bank is not authorized to send to the destination and authenticate you Check the following possible causes of this issue:
- You closed the authorization process early while trying to link your bank to QuickBooks Online.
- Your web browser has pop-up blockers enabled, which may be preventing you from finishing the setup process and accessing the transaction page.
To resolve this, turn off the pop-up blockers on your web browser and reconnect or refresh the page to ensure the permission page can load completely.
If the issue persists, I'd recommend contacting our Customer Care Support team. They can help you investigate further about the problem.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
In the meantime, you can manually download transactions from your bank using a CSV file. Then, manually import them to QuickBooks.
For future reference, you can read this article to guide you in categorizing transactions in QuickBooks Online: Categorise online bank transactions in QuickBooks Online.
Let me know if you have questions about connecting your bank account to QuickBooks Online. I'm always here to help. Have a great day.
