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I can't dowload the invocie, it shows a sad face

1 Comment 1
QuickBooks Team

I can't dowload the invocie, it shows a sad face

Hello there, userdawn.


Let's perform some troubleshooting steps so you can load and download the invoice. 


There are times that the browser stores frequently accessed information, thus causing websites, like QuickBooks Online, not to function well. Let's try logging in to your QBO account using a private. To use one, you can use these keyboard shortcuts:  


  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox
  • Press Command + Shift + N for Safari

Once logged in, go back and try to open and download the PDF invoice. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one. 


Please don't hesitate to post your questions here and visit our QuickBooks Community help website if you need tips and related articles in the future. Keep in touch if you need any more assistance. Take care!