I've got you covered on how to access the invitation email to use QuickBooks Online (QBO), Kinoshita.
The invitation may have already expired since the email invites expire 48 hours after they were sent. If the invitation email can’t be found or has expired, the user needs to resend the invitation. Make sure as an email recipient, you have an Intuit Account. If the user (you) doesn’t already have an Intuit Account, just create an account with your desired email address. Having an Intuit Account may help prevent the user invite email from getting flagged as spam. Let the user check first if the email address is correct. Here's how:
- Go to the Gear icon in the top menu.
- Under Your Company, select Account and Settings.
- Tap Company.
- In the Contact info section, tick Edit.
- Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address.
- Press Save, then choose Done.
Then, resend the invite:
- Go to the Gear icon in the top menu.
- Select Manage Users.
- Find the user you need to invite again.
- Click Resend invite in the Action column.
if you don't see the option to resend and the status shows Active, it means the user has accepted your invitation to join your company and has already set up a login. They can now sign in to qbo.intuit.com and start working on your QuickBooks company. For your reference, you can always scan through these links attached to give you more insights about managing user access in QBO and how to resend an invite:
Know that our door is open 24/7 if you need assistance performing specific tasks in QuickBooks. You can also utilize the REPLY button below if you have any additional QuickBooks-related concerns. Rest assured, our team would be happy to help you once again.
