Showing results for 
Search instead for 
Did you mean: 
Discover the updated GST rates in QuickBooks Online Singapore Find out more
Level 1

Trade creditor bill double entry error.

sample : google bill , normal Dr expenses , Cr Creditor ( but now system Dr expenses , Cr amount due to director)
1 Comment 1
QuickBooks Team

Trade creditor bill double entry error.

I know it can be difficult when the transactions aren't correct, youchingtyc-gmai. I'm here to help you sort this out.


QuickBooks Online will only base on the entries you've entered in the program. I'd suggest checking the accounts used to ensure their correct. You can also delete and recreate the transactions.


If the issue persists, I'd suggest accessing your account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue.  


Here are the keyboard shortcuts: 


  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 


Once logged in, check if the entries are correct. Then, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.


If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 


Additionally, I've included an article that'll help you match your bank and credit card statements in QuickBooks Online: Reconcile Workflow.


Please keep me posted if you need help with your other QuickBooks tasks, youchingtyc-gmai. I'm always here to help you out.