Hello @kykconst
Your browsing history can be the reason why you're unable to upload and change your company logo. Thus, let's perform some browser troubleshooting steps so you can upload and change it successfully.
But first, may I know if you receive any error message? Any details you can share will be appreciated and can also help me search for any reports related to it.
Nevertheless, let's begin by accessing your account in a new incognito or private window of your browser. This way, we can check if this unexpected behavior is related to your current browser or not. To do so:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- ]Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once completed, you can log back in to your account and change your company logo. If you can do so without any errors, you can clear your browser's cache to optimize it. Also, your browser can start from scratch and improve your QuickBooks Online browsing experience.
However, if you're still unable to upload and change it, let's switch and use a new browser application. Then, log back into your account and change your company logo from there.
Lastly, I've also included this helpful article that'll guide you in customizing a logo on your sales forms: Add, Customise, or Remove Logos on Sales Forms.
Please let me know how it goes in the comment section down below if you have any other concerns. I'd be glad to provide further assistance.
