I know this hasn't been an easy process for you, @clearh20-singnet.
Let me make it up to you by making sure you'll get a detailed overview of the investigation status. Our engineering team is still working hard to find a permanent fix regarding this issue. Rest assured, they're all hands on deck to fix this.
You can also reach out to our support to get an accurate update about the ongoing investigation. To contact them, please see this article: QuickBooks Online Representative.
Additionally, I've included this article that'll help you in recording and managing your customer transactions in QuickBooks Desktop: Sales and Customers.
I appreciate your patience on this matter, @clearh20-singnet. I'm only a few clicks away if you need assistance with your other QuickBooks tasks. It's always my pleasure to help you out again.
