Let's go through some troubleshooting steps to get the classification code field updated, qbo-serene.
The browser cache may be causing issues that affect your ability to manage QuickBooks-related tasks, such as updating your products and services. To determine whether the issue is related to the browser you are using, you can access your QuickBooks account via an incognito or private browser. You can use the following shortcut keys for quick access:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, return to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The collection of data over time can create corruption, however, removing this should fix the issue. Also, you can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with the program.
If the issue persists, I recommend contacting our live QBO Support Team so they can access your account in a secure environment to help you identify the possible root cause and a solution to this issue.
On top of that, you might find this article handy if you want to change the classification of a product or service: Change product and service item types in QuickBooks Online.
We're just one post away if you have any further questions or need assistance with managing your items in QuickBooks Online, qbo-serene.
