GST tax name

We haven’t received any reports concerning tax rate that doesn’t show up when the invoice is created, @AGNES1408. No worries, I’ve got some actions you can take to resolve the issue.

I’ve managed to log in to QuickBooks Online (QBO) Singapore to run a test. I verified that it works as intended. The tax rate was displayed on the invoice perfectly. Did you receive a prompt or error message? This helps me determine the cause and can provide you accurate resolution.

An online platform like QBO uses the browser’s cache to run faster. However, this can sometimes become corrupted, which can affect program functionalities and lead to unusual behavior, such as missing information.

In this case, I’d recommend accessing your account through an incognito or private window as the first troubleshooting solution. Incognito Mode is an online privacy feature that prevents your browsing history from being stored. Here are the shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

From there, go to the Invoices page and check your Tax section. You can delete your entry and recreate it if need be. If you’re able to see it, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.

Once you’re ready to record the payment and its deposit to ensure the transaction matches your bank statement, check out these articles for the complete process:

• Record invoice payments
• Make bank deposits

Moreover, here’s an article to guide you through how to file and pay the Tax/GST you owe using the program: File and pay Tax/GST.

If I can help in any way, don’t hesitate to fire off a message. I’ll get back to you as soon as I can. Take care always!

hi @MadelynC , thank you for your reply. 

What I mean is when we select the GST code when creating invoice (1st screenshot as below), it is shown as at SR (8%). If the invoice was dated Feb 2023, it was shown as 2nd screenshot below. Wondering is there anyway to get back the code from 2nd screenshot.

I appreciate you providing us with more details of your concern, @AGNES1408.

I understand the importance of getting back the GST tax name format in QuickBooks Online (QBO).

To ensure that this gets sorted out, I recommend contacting our QuickBooks Online Support Experts. They have more tools like screen-sharing to help you check your GST setup, and to further investigate the issue.

Here's how: 
 

1. On your QBO account, click on Help (?).
2. Select the Search tab, then click on Contact Us.
3. Enter the concern, then select Continue.
4. Click on Chat.

Note that our support hours are from Monday-Friday 0:00 am-11-59 pm Singapore.

Moreover, I'll also share this link where you can search for articles that can serve as your reference if you want to add, organise, and send invoices in QBO: Invoices and payments help articles in QuickBooks Online. 

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with GST codes in QBO. The Community team always has your back. Have a good one. 

Hi All,

I facing this problem too. I found out it's auto changed to 8% tax (8%SR) & (8%TX) in Jan to Feb 2023. But from Mar 2023, the code can't use anymore, I had to key in (SR) or (TX) then can move on. I ignore it because I can see the total 8% deduction are correct in Invoice & Purchase. Is it correct if I don't do any changes ?

Hi Julie,

As of now, we didn't receive any reports about the issue with the GST rate. That said, I'd suggest reaching out to our phone support team so we can investigate this the soonest.

Here's how:

1. Click the ? Help icon.
2. Enter Talk to a human.
3. Select Contact Support Team.

I've also added this reference for more information on how QuickBooks calculate GST: Learn how QuickBooks Online calculates GST.

Feel free to get back to this thread whenever you have concerns about creating transactions.