There are several factors that can slow down QuickBooks Online (QBO) and impact its performance, Tracy.
As a web-based application, QBO's effectiveness relies on your device's processing power, available memory (RAM), and internet connection speed.
To address this, first verify your system meets the recommended QBO requirements. Second, check your internet speed by running a Google Speed Test, and take a moment to understand what the results indicate regarding bandwidth.
We recommend using Google Chrome for the best experience. If that's your current browser, please ensure it's updated by finding the Chrome menu, selecting Help, and then About Google Chrome.
If these steps don't fix the slowdown, reach out to our Live Support. They can perform a deeper diagnostic to pinpoint the exact performance issue and help you regain access to your account.
For more information on how to improve QuickBooks' responsiveness, go to the How internet browsers and mobile connections can affect the performance of QBO section in this article: Why is my QuickBooks Online slow?
If you have any additional questions or need further assistance, please reply to this thread.
