United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Discover the updated GST rates in QuickBooks Online Singapore Find out more
KarenGibson
Level 1
posted
2 weeks ago
last updated ‎July 01, 2024 3:11 AM

Invoice not saving or sending

Hi,

 

I have invoice about 200 people, so many come back to say they have not received their invoice. When I log in on my laptop, no invoice, even though I know I did create one, so I creat another one. One day I looked on my app, and there the invoice is the I created 2 months ago, and send, plus the new one! 

 

I invoice from my laptop and only use the app when I am on the go. 

 

My invoices are also being sent to the wrong clients! I will invoice client A and the invoice will end by client C. 

I have not edited the details or anything.

 

I have been using QBO for 3 years now with this company. 

Reply
1 Comment 1
Eman_E
QuickBooks Team
QuickBooks Team
2 weeks ago

Invoice not saving or sending

Allow me to help you retrieve your data so that you can successfully save your invoices, @KarenGibson.

 

Strange behaviors and unresponsive interfaces in the program are usually caused by the accumulated cache in the browser. To isolate the issue, you can try accessing your QBO company using a private or incognito window. Here are the shortcut keys:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option + P for Safari

 

Once you're in, create and save the invoice again. If it's now working well, close the private window and then go back to your regular browser. After that, clear its cache to delete the junk files. Switching to other supported web browsers can also help rectify the issue.

 

Meanwhile, If you are facing any general issues with the QuickBooks Online app, clearing the app's cache can help resolve them. By clearing the cache, you can remove historical data and access QuickBooks with a clean slate.

 

To do this, you need to refresh your data to see the latest available information in your QBO app, which should help you fix any unexpected issues you are experiencing.

 

Here are the steps you need to follow:

 

For iOS users

 

  1. Go to Settings and then tap on General.
  2. Hit on the iPhone Storage and then tap the QuickBooks Online app.
  3. Select Offload App.

 

This will free up the storage without deleting your app's documents and data.

 

For Android users

 

  1. Go to Menu ☰ and then tap on More Options ⋮.
  2. Hit on Settings and then Refresh Data.
  3. Click YES to confirm.

 

If the issue continues, you can uninstall and reinstall the Online mobile application. If the problem continues, you can access QuickBooks Online using other supported browsers.

 

Regarding the email that was not sent to the wrong client, you can create a dummy invoice first and send it to your email to verify it. In your app, you can also create a dummy invoice in case it's still not synced to your QuickBooks using your browser.

 

If the issue persists, I recommend contacting QuickBooks Online Support since they have the essential tools and expertise to assess your account particularly to generate daily sales journal entries. 

 

Moreover, you can check out these articles for future reference about how to personalize your invoices based on your business needs, as well as the mobile app features and its access for mobile devices:

 

 

If you have questions about managing your invoices or other QuickBooks-related concerns, feel free to drop a comment below, and I'll provide the necessary help.

Reply