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texandbed-gmail-
Level 1
posted
‎January 08, 2024 04:57 PM
last updated ‎January 08, 2024 4:57 PM

Limitations of Quickbooks Online - Singapore

For Singapore users who are considering Quickbooks online, through explorations and answers from Support, I have gathered a list of limitations. Some of these limitations may be Global.

 

1. Can't add Paynow QR Code to Invoices

At the moment, you cannot add Paynow QR Codes to Invoices. The only alternative is to add, for example, the UEN etc.

 

2. Can't Connect UOB Bank

 

This is a glaring problem. Especially since it has been there for some time now. I have read forum posts from 2022 and can confirm this problem still exists.

To make matters worse, "UOB Bank" is shown on "Bank Transactions" Page:

 

"Connect your bank directly to QuickBooks Online
Fast, secure, accurate. Connect your UOB, Citi, Maybank, OCBC, DBS and Aspire bank accounts to QuickBooks."
 
3. Delivery Orders
Several Singapore companies use Delivery Orders to facilitate exports, local delivery. A customisable Delivery Order feature is not available. Instead, Delivery Note is available which may work for you.
 
4. Lack of a Signature field - Issuer and Receiver 
 
You can't add signature fields to invoices or delivery notes.
- Invoices: you have to use the "Message to Customer" or "Add Footer Text" portion of Invoice Customisation to add a semblance of Issuer and Receiver Signature fields.
- This is completely absent for Delivery Note as Delivery Note is not customisable.
- It is possible to receive Electronic Signatures via the QBO app.
- Adding signature fields to Invoices is possible with third party apps (payment required).
 
I'm seriously considering switchting to Xero.
Reply
2 Comments 2
AileneA
QuickBooks Team
QuickBooks Team
‎January 08, 2024 09:01 PM

Limitations of Quickbooks Online - Singapore

We hear your, texandbed.
 

We understand how the current limitation can impact businesses and the frustration it can cause. At Intuit, we are committed to providing our clients with the best possible products and services and actively working to find solutions that address this limitation. Our team is exploring all options to enhance our offerings and provide more value to our clients. 
 

Intuit values customer feedback and strives to improve its products and services continuously based on user input. I suggest sending feedback to our product engineering team. The team is dedicated to listening to customers and incorporating their feedback into the development process. By sharing your thoughts, you can help Intuit create better products that meet your needs and exceed your expectations.

 

To send feedback, here's how:

 

  1. Select Gear icon ⚙, then Feedback.
  2. Enter your comments or product suggestions. Then select Next to submit feedback.

 

Furthermore, I would like to share an article that will assist you in managing all your transactions and sales forms using QBO: QuickBooks Help Articles. You can click the "More topics" button to explore additional options. Also, you can take advantage of some video tutorials to familiarize yourself with QuickBooks.

 

We appreciate your patience and understanding as we work towards a resolution. Have a great day!

Reply
4Gal
Level 11
‎January 08, 2024 11:51 PM

Limitations of Quickbooks Online - Singapore

@texandbed-gmail- 

I'm seriously considering switchting to Xero.
 
You can purchase a 3rd party conversion if required,
Reply