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RockyKam
Level 1

pro advisor issues

I am a QBO Pro Advisor from Hong Kong since 2014. However, without prior notice, all our clients' accounts were taken away from the proadvisor price since July last year, and at the same time with a price increase; and further to this, there's another increase upcoming next month in July. We strongly believe this is unfair, and we have no channels to contact with until now.

 

We have tried by all means including using the online chat with different CS representative, but EVERYONE OF THEM failed to continue discussion and just left the chatbox idle until it's disconnected when talking about this issue.

 

I demand a proper channel in communication, and the immediate restore of all our accounts to be proadvisor offers, and a compensation of all overpaid amounts we lost since last year.

5 Comments 5
jenop2
QuickBooks Team

pro advisor issues

Hi there, Rocky.

 

We always strive to deliver the best solution and customer support whenever you need it. I can only imagine what it has been like trying to reach out multiple times about this issue. 

 

Please note that price adjustments enable us to constantly reinvest in our ecosystem of products based on customer feedback. You can visit our Firm of the Future Blog to learn more about our QuickBooks Accountant innovations.

 

Being able to restore your clients subscription to ProAdvisor billing is also very important to us. However, we would need to take a closer look at your account to check what happened to your client's billing history. 

 

Having said that, let me give you this article to get the contact details of our ProAdvisor Support Team: Contact QuickBooks Online Accountant and ProAdvisor Support.

 

A tool-free number is also provided in that article.

 

The Community is always here if you need anything else. 

RockyKam
Level 1

pro advisor issues

Thank you! However, the toll free doesn't work.

 

Could you just state here the toll free number I could call from Hong Kong? Thank you!

 

Mark_R
QuickBooks Team

pro advisor issues

Welcome back, @RockyKam.

 

You can only reach out to our QuickBooks Online (QBO) Global live support through chat. 

 

I understand that you want to talk to a live agent. However, this option isn't available. You can check out this article to learn how and when you can contact our support team: How and when can I contact QuickBooks Online Accountant support?

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Keep in touch if you need more assistance with QuickBooks. I'm always here to help.

RockyKam
Level 1

pro advisor issues

Well... not even an email contact, and all the sources of communication leads to the end to an end of conversation that "nobody are following pro-advisor issues"

 

I've just ended a conversation with the live chat agent. Here's our last messages :

I see, I understand that price increase is a huge factor affecting your business. I recognize that a price change like this can be difficult for small business owners.

 

Allow me to share information about the new price increase for QuickBooks Online. As Intuit strives to deliver the best solutions at an affordable price to our customers, it is also keeping an eye on investing in technology that will make our products easier to use.

 

This will help us reinvest in continuing to improve the features we already have and introduce new tools that will let our customers do more in less time.

 

Do you think the above are answering my problem?

 

Honestly, I wish to get a direct email to follow up with this... or I might file for a claim with our solicitor in Hong Kong over the situation.

 

Thank you.

RockyKam
Level 1

pro advisor issues

Since there's no constructive reply and you all are bringing me to merry-go-round, with no offence, I've emailed Sasan for a possible solution.

 

Thanks.