Recording a refund depends on the various scenarios. I'll show you how, hans100.
A credit note reduces the price of an item purchased by a buyer or eliminates the entire cost of an item. Since the invoice has already been paid and ensure books are up to date, here's how to enter a credit note:
- Select + New and select Credit note.
- In the Customer field, select the appropriate customer.
- Enter the Credit Note Date, Amount, Tax, and Product/Service (This is the category, product, or service you’re getting credit for).
- Select Save and close.
For more information, you can check out this article on how to process a refund: Record A Customer Refund Or Supplier Refund In QuickBooks Online.
Moreover, QuickBooks offers different reports that cater to your business needs. You'll only have to customise them to ensure you're getting the correct information: Customise Reports In QuickBooks Online.
Reach out to us if you need anything else about refunds. We're here to help you out anytime;
