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Welcome to the Community space, Chiann. I'm glad to help you to update your contact information in QuickBooks Online (QBO).
We can use the account recovery form in this section if you can't receive a confirmation of your identity on your phone or email on the file. We'll process your request within one business day.
Here's how:
Please know that the steps I've provided above came from an article from a different country that we can utilize.
However, if you can log in to your QBO account, you can update your phone number by signing in to the Intuit Account Manager using your sign-in info for QuickBooks. From there, you can also update your login credentials. Here's how to do it:
If the problem persists after following the steps, I suggest contacting our Technical Support Team. They will help you review your QuickBooks Online account's setup and provide the necessary assistance. Our experts have the tools to check your account and help you update your credentials.
Moreover, you can check this article to learn about securing your information by providing advanced security tools and systems in QBO: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.
We want to ensure that we have successfully updated your number. If you need further assistance, please leave a comment below. We're always here to help you. Stay safe.
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