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carldac
Level 1

Why are my auto generated invoices getting sent in the middle of the night?

My recurring invoices are being sent out at 01:00 am in the morning to my customers and there is nowhere to change this? This makes us look really unprofessional. 

I would like a feature to allow me to set the time on autogenerated invoices so that are sent out during business times. How do I request this?

Thank you, 

 

Carl.

1 Comment
KlentB
QuickBooks Team

Why are my auto generated invoices getting sent in the middle of the night?

 

Hi carldac,

 

Currently, the option to set a specific time interval for recurring transactions is currently unavailable in QuickBooks Online. For now, we can only set the day, date, and month. I definitely understand why you’d want to have this feature, though, since most businesses are conducted during day time.

 

Please know that your ideas will help us stay in tune with our customers' needs and expectations. We're constantly monitoring feedback submissions, and take them into consideration when prioritizing feature development. You can follow the steps that I've listed below to send your request to our Product Development team to help improve your experience in QuickBooks Online:

 

  1. Select the Gear icon at the top, then choose Feedback.
  2. Enter your comments or product suggestions, then click Next.
  3. if you'll be provided a list of suggested articles related to your comment, you can select Skip and send message.
  4. From the drop-down, choose the appropriate category, then click Send message.

As we assess this opportunity, I encourage visiting our blog from time to time to stay current with all our news and product updates.

 

Additionally, here are some articles that you can read to help manage your recurring transactions in the program:
 

If I can be of any other help please don't hesitate to leave a comment below. I'll always have your back.