Hi, Ching. I can provide you with some troubleshooting steps to help identify the cause of the issue and ensure you can use QuickBooks Online tools without any interruptions.
If a webpage fails to load, it could be due to issues with your internet connection or the browser. To troubleshoot, check your internet connection for stability and try refreshing the page.
If you're experiencing the same result, accumulated historical data may be causing the issue. When you visit a website, your browser saves certain information in its cache and cookies to improve loading speed. Clearing these files can resolve them.
To improve browsing performance, clear the cache by signing in to QuickBooks using an incognito window or private browser. This mode doesn't save browsing history, preventing potential software issues. Refer to these shortcut keys for assistance:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once it's responsive, return to your primary browser and clear its cache. This will refresh the system and erase any old data causing viewing and performance issues. As an alternative, use a different supported browser to resolve this.
In addition to the above suggestions, I recommend referring to a guide that provides tips and techniques to enhance your experience with QBO: Why is my QuickBooks Online slow?
Count on me if you have any additional details on his issue by commenting below. I'll be here to assist.
