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Hello there, Karl. I'd be glad to share with you the steps to help resolve the error you're getting when creating a journal in QuickBooks Online (QBO).
Since you're able to ensure that the name you've added in the Name field in line with Trade and other payables accounts is a supplier, I recommend performing some troubleshooting steps as it could be related to your web browser.
To start you can open your QBO account via a private browser to have a clean slate. This browser mode does not store cache that might be corrupted and results in experiencing odd behavior when running web-based programs.
When ready, refer to the shortcut keys below depending on your browser type:
Once signed in, you can now create a journal again and ensure to assign the correct supplier in line with the Trade and other payables. If this works, I recommend clearing the cache of your regular browser to eliminate the piled-up data that may cause issues. If not, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
For reference, check out this article: Create journal entries in QuickBooks Online.
Should you need additional assistance or anything you'd like to ask about managing your journal transactions in QuickBooks, please don't hesitate to leave a reply below. The Community is always open to back you up in resolving your concerns.
Hello there, Karl. I'd be glad to share with you the steps to help resolve the error you're getting when creating a journal in QuickBooks Online (QBO).
Since you're able to ensure that the name you've added in the Name field in line with Trade and other payables accounts is a supplier, I recommend performing some troubleshooting steps as it could be related to your web browser.
To start you can open your QBO account via a private browser to have a clean slate. This browser mode does not store cache that might be corrupted and results in experiencing odd behavior when running web-based programs.
When ready, refer to the shortcut keys below depending on your browser type:
Once signed in, you can now create a journal again and ensure to assign the correct supplier in line with the Trade and other payables. If this works, I recommend clearing the cache of your regular browser to eliminate the piled-up data that may cause issues. If not, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
For reference, check out this article: Create journal entries in QuickBooks Online.
Should you need additional assistance or anything you'd like to ask about managing your journal transactions in QuickBooks, please don't hesitate to leave a reply below. The Community is always open to back you up in resolving your concerns.
Thank you, Divina - I'll try that next time. For now solved the problem by passing a credit note on the original invoice, and re-issuing a different one, with elaborate memo text to explain why
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