posted
Best answer June 24, 2023
Solved
Best Answers
Hello, @LM69.
I appreciate you for raising your concern about the GST not being shown in your customer's invoice.
Before canceling the invoice, I'd like to know if the issue is happening inside the invoice transaction or when you go to the Print or Preview section.
If this is happening inside the invoice transaction, I recommend working in a private browser to rule out any possible browser issues. Below are the keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Afterward, go to that invoice and review if it is shown.
If this works, clear the cache or your regular data. If the issue persists, you can use another supported browser or device. Might be that the current one you're using has a temporary issue with the program.
And if you're seeing this error in your Print or Preview, we can perform a quick check on our customer form styles by going to the Gear icon, then Custom Form Styles.
When we open our invoice template, we can review our Tax Summary section by selecting Content, then Tax Summary Section.
Your PDF Invoice should always show a breakdown, and ensure to see the green checkmark on the Tax Summary option.
Moreover, if this doesn't work, we can void the invoice payment before deleting it. Keep in mind that deleting a transaction will completely remove it from your books, and won't appear on any reports and accounts.
Here's how to void the invoice payment:
- Go to Sales, pick Invoices.
- Look for the invoice you want to delete, then click the Pencil icon in line with that transaction.
- On the upper right corner, below the PAID word, click the blue-colored payment word, then tap the Date that pops up.
- Tick the More option below. Choose Void to zero out the payment.
Afterward, go back to Invoices, look for it on the unpaid status, and delete it. Follow the steps below:
- Go back to Sales, then Invoices.
- Change the Status field to Unpaid.
- Find the transaction. Click the dropdown icon, then select Delete.
Feel free to read this article for more info: Void or delete transactions in QuickBooks Online.
I'll add this article for future reference: Manage GST payments in QuickBooks Online.
Feel free to reply to this post if you have additional questions. I'll be happy to lend a hand. Have a good day!
Hello, @LM69.
I appreciate you for raising your concern about the GST not being shown in your customer's invoice.
Before canceling the invoice, I'd like to know if the issue is happening inside the invoice transaction or when you go to the Print or Preview section.
If this is happening inside the invoice transaction, I recommend working in a private browser to rule out any possible browser issues. Below are the keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Afterward, go to that invoice and review if it is shown.
If this works, clear the cache or your regular data. If the issue persists, you can use another supported browser or device. Might be that the current one you're using has a temporary issue with the program.
And if you're seeing this error in your Print or Preview, we can perform a quick check on our customer form styles by going to the Gear icon, then Custom Form Styles.
When we open our invoice template, we can review our Tax Summary section by selecting Content, then Tax Summary Section.
Your PDF Invoice should always show a breakdown, and ensure to see the green checkmark on the Tax Summary option.
Moreover, if this doesn't work, we can void the invoice payment before deleting it. Keep in mind that deleting a transaction will completely remove it from your books, and won't appear on any reports and accounts.
Here's how to void the invoice payment:
- Go to Sales, pick Invoices.
- Look for the invoice you want to delete, then click the Pencil icon in line with that transaction.
- On the upper right corner, below the PAID word, click the blue-colored payment word, then tap the Date that pops up.
- Tick the More option below. Choose Void to zero out the payment.
Afterward, go back to Invoices, look for it on the unpaid status, and delete it. Follow the steps below:
- Go back to Sales, then Invoices.
- Change the Status field to Unpaid.
- Find the transaction. Click the dropdown icon, then select Delete.
Feel free to read this article for more info: Void or delete transactions in QuickBooks Online.
I'll add this article for future reference: Manage GST payments in QuickBooks Online.
Feel free to reply to this post if you have additional questions. I'll be happy to lend a hand. Have a good day!