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I have one invoice issued by previous account lady.
Due to GST error , so GST was not shown in invoice and customer do not allowed it to be revise even though it been paid and taken in the system.
Now customer request us to cancel that invoice and re issue a new one
Can I know how should I do in the system?
Solved! Go to Solution.
Hello, @LM69.
I appreciate you for raising your concern about the GST not being shown in your customer's invoice.
Before canceling the invoice, I'd like to know if the issue is happening inside the invoice transaction or when you go to the Print or Preview section.
If this is happening inside the invoice transaction, I recommend working in a private browser to rule out any possible browser issues. Below are the keys you can use:
Afterward, go to that invoice and review if it is shown.
If this works, clear the cache or your regular data. If the issue persists, you can use another supported browser or device. Might be that the current one you're using has a temporary issue with the program.
And if you're seeing this error in your Print or Preview, we can perform a quick check on our customer form styles by going to the Gear icon, then Custom Form Styles.
When we open our invoice template, we can review our Tax Summary section by selecting Content, then Tax Summary Section.
Your PDF Invoice should always show a breakdown, and ensure to see the green checkmark on the Tax Summary option.
Moreover, if this doesn't work, we can void the invoice payment before deleting it. Keep in mind that deleting a transaction will completely remove it from your books, and won't appear on any reports and accounts.
Here's how to void the invoice payment:
Afterward, go back to Invoices, look for it on the unpaid status, and delete it. Follow the steps below:
Feel free to read this article for more info: Void or delete transactions in QuickBooks Online.
I'll add this article for future reference: Manage GST payments in QuickBooks Online.
Feel free to reply to this post if you have additional questions. I'll be happy to lend a hand. Have a good day!
Hello, @LM69.
I appreciate you for raising your concern about the GST not being shown in your customer's invoice.
Before canceling the invoice, I'd like to know if the issue is happening inside the invoice transaction or when you go to the Print or Preview section.
If this is happening inside the invoice transaction, I recommend working in a private browser to rule out any possible browser issues. Below are the keys you can use:
Afterward, go to that invoice and review if it is shown.
If this works, clear the cache or your regular data. If the issue persists, you can use another supported browser or device. Might be that the current one you're using has a temporary issue with the program.
And if you're seeing this error in your Print or Preview, we can perform a quick check on our customer form styles by going to the Gear icon, then Custom Form Styles.
When we open our invoice template, we can review our Tax Summary section by selecting Content, then Tax Summary Section.
Your PDF Invoice should always show a breakdown, and ensure to see the green checkmark on the Tax Summary option.
Moreover, if this doesn't work, we can void the invoice payment before deleting it. Keep in mind that deleting a transaction will completely remove it from your books, and won't appear on any reports and accounts.
Here's how to void the invoice payment:
Afterward, go back to Invoices, look for it on the unpaid status, and delete it. Follow the steps below:
Feel free to read this article for more info: Void or delete transactions in QuickBooks Online.
I'll add this article for future reference: Manage GST payments in QuickBooks Online.
Feel free to reply to this post if you have additional questions. I'll be happy to lend a hand. Have a good day!
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