Hi, @me161, I can see that your new email is already registered and listed as a receipt sender, and the switch is on. To resolve this issue, could you please let me know the email provider you're currently using? This way, I can determine if there's an underlying issue with the email provider.
On the other hand, I've replicated the steps on my end and was able to forward receipts using a new email for my QBO account.
Also, let's work together to settle and isolate this by logging in to QuickBooks in a private browser or incognito mode. Utilizing this mode helps us determine if the issue lies with the email provider. This could have something to do with the browser's performance due to stale cache and cookies. In this mode, webpages load without using data from cached files. Therefore, the system loads directly from the website's server.
Here are the shortcut keys after running one of these browsers:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
After initiating a new private browsing session, please log into your QBO account and see if you can forward receipts. If you successfully forwarded receipts with your new email, I suggest clearing your regular browser's cache to help the program run smoothly. You can also use other devices and supported browsers as alternatives, like the latest version of Chrome.
For more details about QBO's receipt forwarding feature, you can reference this article: Upload your receipts and bills to QuickBooks Online. This also includes the steps on how to review, add, or match receipts and bills as future reference. Please note that this is a UK article, but the steps are applicable to your current QBO account.
We encourage you to comment on the details to ensure forwarding receipts will become fully seamless. Our team is always here and ready to help whenever you need assistance. We look forward to sustaining your business needs with QuickBooks.
