Common QuickBooks Desktop questions

As of October 1, 2024, Intuit will no longer sell new subscriptions to U.S. subscribers of the following products:

• QuickBooks Desktop Pro Plus
• QuickBooks Desktop Premier Plus
• QuickBooks Desktop Mac Plus
• QuickBooks Desktop Enhanced Payroll

Existing subscribers are not impacted by this change. Existing QuickBooks Desktop Plus and Desktop Payroll subscribers can continue to renew their subscriptions after October 1, 2024. We will continue to provide security updates, product updates, and support for existing subscribers.

If you are looking to purchase a new subscription of QuickBooks, we encourage you to consider our QuickBooks Desktop Plus alternatives such as QuickBooks Desktop Enterprise or QuickBooks Online:

QuickBooks Enterprise, our leading Desktop solution, can be customized to help solve your specific business concerns. Get additional benefits such as 14x the user roles and 6x the capacity plus faster payroll, 200+ industry reports, and editions for your industry*  when compared to our other desktop solutions.

QuickBooks Online offers the benefits of a cloud-based program, including automatically syncing with your mobile app, to offer you flexibility anywhere your business takes you!**

If you are interested in signing up or learning more about QuickBooks Enterprise or QuickBooks Online, call 1-844-501-4754 or book time with a specialist for a consultation to find the right product fit. 

_^*Features

_{^{List Capacity: QuickBooks Enterprise allows you to add up to 1 million names (e.g., customers, vendors, employees) and up to 1 million items (e.g., inventory, non-inventory, and service items). Some performance degradation is likely as your lists approach these size thresholds.}} 

_{^{Industry editions: Industry-specific editions for Manufacturing & Wholesale/Distribution, Nonprofit, Contractor/Construction  and Retail have all the key features of the standard edition of QuickBooks Desktop Enterprise plus industry specific Chart of Accounts (CoA) and additional reports and tools tailored to the industry.}}

_{^{**Product Information}}

_{^{Mobile apps: The QuickBooks Online mobile and QuickBooks Self-Employed mobile companion apps work with iPhone, iPad, and Android phones and tablets. Devices sold separately; data plan required. Not all features are available on the mobile apps and mobile browser. QuickBooks Online mobile access is included with your QuickBooks Online subscription at no additional cost. Data access is subject to cellular/internet provider network availability and occasional downtime due to system and server maintenance and events beyond your control. Product registration required.}}

Yes,  QuickBooks Desktop Enterprise subscriptions (Silver, Gold, Platinum, and Diamond) will continue to be available for purchase.

However, as of October 1, 2024, Intuit will no longer sell new subscriptions of the following Desktop products in the US: 

• QuickBooks Desktop Pro Plus 
• QuickBooks Desktop Premier Plus
• QuickBooks Desktop Mac Plus
• QuickBooks Desktop Enhanced Payroll

Spot fake software

We want to alert you that there are unauthorized websites and resellers on ecommerce platforms that are selling fraudulent versions of QuickBooks Desktop software. Intuit no longer offers new subscriptions of QuickBooks Desktop Plus or QuickBooks Desktop Enhanced Payroll and no longer makes the non-subscription (sometimes referred to as Lifetime or perpetual license) versions of QuickBooks Desktop Pro, Premier, and Mac.

Therefore, any QuickBooks Desktop Plus or QuickBooks Desktop Pro, Premier, or Mac product found for sale online across any platform is not authorized by Intuit and is a fraudulent product. Do not purchase these unsupported products as they pose a security risk to both customer and financial data or result in fraudulent charges and unfulfilled orders. If you need to report any unauthorized parties selling fraudulent versions of QuickBooks software, please call 1-800-4-INTUIT.

Avoid technical support scams

Be aware of unauthorized parties attempting to impersonate Intuit tech support. Examples of fraudulent tech support include:

• Unexpected Communication: Unsolicited calls or emails claiming to represent Intuit as well as claims of non-existent tech issues such as malware or corrupted files. Intuit won’t reach out to you to fix a problem with your computer.
• Demand for Payment: Requests via email or phone with high-pressure tactics urging payments for services not requested, including phantom long-term subscriptions, and immediate computer access or financial transactions.
• Misleading Sources: Use of unofficial contact details such as non-Intuit emails, webpages, or phone numbers. 

If you need to report any fraudulent encounters by unauthorized parties claiming to represent Intuit, please call 1-800-4-INTUIT.

QuickBooks Desktop Plus subscriptions give customers the same locally-installed Desktop experience they’re familiar with added features like:

• unlimited customer support (as defined in our support documentation)
• automated data backup and recovery
• access to the most recent updates of the software with the latest features and security patches.

While price increases are never easy, they’re necessary to deliver the products and services you need today and in the future. For QuickBooks Desktop, each year we focus on providing you access to a secure and reliable product that helps you run your business. 
If you’re interested in exploring other QuickBooks options, QuickBooks Online offers a range of online accounting solutions starting at $30/month. You can,

• learn more at https://quickbooks.intuit.com/online/move-to-online/
• book time with a product specialist
• call us at 877 683 3280, Monday - Friday 5 am - 6 pm PT

to inquire about special pricing available to QuickBooks Desktop customers who move to QuickBooks Online.

Your cancelation will process upon your subscription renewal, on your next billing date. In the meantime, you will continue to have access to your QuickBooks Desktop Plus subscription.

Note: You're eligible for a prorated refund on your QuickBooks Desktop Plus subscription when you upgrade your subscription to QuickBooks Enterprise or switch to QuickBooks Online. This means you may cancel your current subscription and get a prorated refund for the remaining months when you upgrade. Please call 1-800-4-INTUIT to request a prorated refund when you move to QuickBooks Enterprise or QuickBooks Online.

Once your subscription expires, you will have view-only access to your data for 12 months. During that time, you will be able to export your existing data but you won’t be able to edit your data with your inactive license.  View-only access is only available if you’ve upgraded to QuickBooks Desktop Plus for Windows 2023 R3 or newer or QuickBooks Mac Plus 2024 or newer. Upgrading to the latest version year and release is included in your subscription at no additional cost. Find out more about how to check if you have the latest release and how to update.

Once the cancelation is processed upon your subscription renewal, you'll no longer be able to do the following:

• Receive Intuit customer support
• Access Data Recovery services
• Use other services included in your plan, such as Intuit Data Protect.
• Make edits in your QuickBooks Desktop software, please note as mentioned above view-only access is available for the 12 months following your cancelation.
• Use attached services such as Desktop Payroll or Payments unless you have another active QuickBooks Desktop subscription. 

A few things to know before you cancel: 

• You may continue to use the QuickBooks Desktop Plus product until the end of your current billing period.
• Canceling your Desktop subscription will not automatically cancel your Desktop Payroll or Desktop Payments subscription. To cancel your Desktop Payroll or Desktop Payments subscription, login to your Account Management Portal.