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allanf1234abcd
Level 1

Can i get help my invoices didnt get received so i got no income this week even though i sent them they didnt receive why not happy

 
1 Comment 1
Catherine_B
QuickBooks Team

Can i get help my invoices didnt get received so i got no income this week even though i sent them they didnt receive why not happy

The emailed invoices might have posted on their Spam or Junk folders, allanf1234abcd. 

 

Please ask your customers to check these folders to verify if it's posted there or not. If the email is still not there, let's clear and then re-enter your email address. 

 

Here's how: 

  1. Go to the Gear icon and then select Account and Settings
  2. Choose Company from the left menu and click the Contact info section. 
  3. Clear and re-enter your email address. 
  4. Select Save and Done
  5. Send yourself a sample invoice, afterwards. 

You can also check this article for other troubleshooting steps: 3 solutions for when customers aren't receiving your emails

 

Let me know how this worked in your end. I'll be around to help.