Hello there, rjgalea7.
I would suggest reaching out to our customer care support. Since this is a public forum, I cannot ask for any of your personal and company details.
Here's how to contact them:
- Click the ? Help icon, then Contact us.
- On the What can we help you with? field, enter change of account details as your keyword.
- Then, click Let's talk.
- Choose either Start a chat or Get a callback.
- Enter you First name, Last name, Email address, and Phone.
- Continue with the prompt.
I have helpful article here that you can check: QuickBooks Online subscription rate.
Know that you can always post your questions here. Have a great day ahead!