Hello there, rjgalea7.
I would suggest reaching out to our customer care support. Since this is a public forum, I cannot ask for any of your personal and company details.
Here's how to contact them:
- Click on the Help (?) icon.
- Select Assistant and enter Contact support in the chat field, and then click the Send icon.
- You'll be asked about your concern, and you'll need to enter and send it.
- If you can't see any related topics to your issue on what they shared, select No, get me a human.
- Then, click Contact Us.
- Choose either Callback or Chat.
To check the availability of our live experts, please visit this article: QuickBooks Online support hours.
I have helpful article here that you can check: QuickBooks Online subscription rate.
Know that you can always post your questions here. Have a great day ahead!