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13 helpful votes

Next steps after signing up for QuickBooks Payments


  • It takes up to 3 business days to receive an approval email unless further review is needed from the Underwriting team. In the event we need more information, you will be contacted via email.
  • If you haven't received anything in that time frame, you can call QuickBooks Payments at 800-558-9558 to check on your application status.
  • Your approval email will have instructions on how to set up QuickBooks Online to work with your merchant account and accept mobile payments through the QuickBooks Mobile Payments app

If you can't locate the approval email

For QuickBooks Online

  1. Sign out in QuickBooks Online, then sign back in.
  2. Select the Gear icon > Account and Settings (or Company Settings) > Payments.
  3. If you see the Learn More and Connect buttons, your QuickBooks Merchant Account isn’t ready and you need to call 800-558-9558 to check the application status and get more information.
  4. If you see the Manage Details button and a Merchant Account Number, you're ready to start accepting credit cards in QuickBooks Online and need to complete the setup interview.

For QuickBooks Mobile Payments

  1. Go to the QuickBooks Mobile Payments website and download the app on your mobile device.
  2. Follow the steps to download the QuickBooks Mobile Payments app on your phone and get started!

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