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Intuit
48 helpful votes

Why are my funds on hold?

If you see in the Merchant Service Center that we held your deposit, it means that there was something unexpected in the deposit that we’d like to look at. We periodically review unexpected transactions to help protect you from fraud and keep you and your customers safe.

 

NOTE:  As you start taking customer payments with QuickBooks, you should receive your first deposit within 5 business days after you take your first successful payment. The first deposit usually takes a little longer in order to establish the merchant account. All deposits after that should process on your regular deposit schedule. Next-day ACH deposits are subject to eligibility criteria.

What you need to do

Look for an email from us that includes detailed instructions. Usually, we request some information about the deposit and your business to help speed up our review.

If we’re looking at individual transactions, we may ask for info about your customer (the cardholder) and the payment, like the billing address and or receipt. We’ll include specifics in the email so you know exactly what to send us.

 

When will Intuit release these funds?

We won’t deposit money from the specified transactions until we complete our review, so please respond as fast as you can. Once we get everything from you, we can usually complete the review within 2 business days.

 

Where does it state that funds can be delayed?

Please refer to your merchant service agreement  and review section 18. We know delays are painful, but we're obligated to protect the interests of all parties involved in payment processing.

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