Other questions
I can provide other steps and info to ensure you can get past this Workforce error, @RhinoAcct.
Since using a private browser and clearing your cache didn't still work, I suggest using another supported browser instead. Also, you can reinvite your affected employees and have them accept it.
If the issue persists, I recommend getting in touch with our payroll support team. This way, they can check your account in a secure space and investigate further the root cause of this issue. Before diving in, please review our support hours guide to ensure they can assist you on time.
When you're ready, here's how to proceed:
- Open your QuickBooks Desktop, and then click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen, choose Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box like "Some employees can't access Workforce."
- Select Search to continue.
- Choose Start a Message, and then follow the onscreen prompts to proceed.
To keep your Workforce info up-to-date, you can modify them anytime. For more details about the steps, please see this article: How to change the user id or email address for QuickBooks Workforce.
Feel free to get back here in the Community if you have more questions about managing your Workforce account. I'd be glad to help you some more. Take care always.
