Hello JoCopsey, thanks for posting on the Community page,
Error 187: Your security details were entered incorrectly.
Error 187 means your bank's additional security requirements, like security questions or one-time passwords, weren't entered correctly.
To fix this, try the following:
1. Go to your bank's website and make sure your security questions and answers are correct. If you've forgotten your original answers, your bank should provide advice on next steps to help you reset them.
2. Generate your one-time password and enter it right away.
3. If you have a new card, and you're using a card reader to generate your one-time password, disconnect and reconnect your account.
4. Use your own card when you get a one-time password from a card reader.
5. You can place a 0 at the start, middle, or end of the 8-digit passcode. Speak with your bank to confirm the appropriate format.
