Hello everyone,
I’m writing to share my absolutely terrible experience with QuickBooks. If you’re considering their services or are currently using them, you need to read this. My experience has been a nightmare, and I want to warn others before they find themselves in a similar situation.
How It All Started
The whole issue began when I tried to log into my QuickBooks account from my laptop. For some reason, this triggered what they claimed was a “huge red flag” for security, and I was immediately locked out of my account. Since then, I’ve been unable to regain access despite following their recovery procedures countless times.
Here’s the kicker: my ex-accountants, who haven’t worked for me in months, still have full access to my account! These are people I no longer trust and ended my business relationship with on bad terms. They’re the ones who originally set up my QuickBooks account, and now I can’t revoke their access because I’m locked out. How is this even remotely acceptable for a company that advertises itself as a secure business tool?
Ongoing Charges for a Service I Can’t Use
Despite being locked out of my account for months, QuickBooks has continued to charge me monthly subscription fees.
- I’ve contacted them multiple times to request a refund for these charges, but they keep citing their 60-day money-back guarantee policy to deny my request. This completely ignores the fact that I’ve been locked out far longer than 60 days, and the problem is entirely their fault.
- Worse, their suggestion to “cancel the subscription from within the app” is laughable—I can’t log in, so how am I supposed to cancel anything?
Data Privacy Concerns
Let me emphasize this again: my ex-accountants still have full access to my QuickBooks account and all of my sensitive financial data.
- This isn’t just inconvenient; it’s a massive breach of privacy and security.
- QuickBooks’ failure to let me regain control of my account while leaving unauthorized users with full access is not only negligent—it’s downright dangerous.
Customer Service: A Complete Joke
If you think customer support might help, think again. Here’s what I’ve experienced:
Unprofessional Representatives:
- One time, I called and the representative who answered was clearly working from home. I had to listen to her putting dishes away and yelling at her kids for 8 minutes before she finally got on the line. This level of unprofessionalism is unacceptable for any company, let alone one handling sensitive business data.
Limited Hours and Constant Holidays:
- Their hours of operation are a joke, and they seem to take more holidays than they work. Good luck getting help when you actually need it.
Copy-and-Paste Responses:
- Every response I get from them is generic and copy-pasted. They clearly don’t take the time to read or understand my situation.
No Support Email or Escalation Path:
- There’s no support email where you can send detailed explanations or complaints. The people denying my refund requests can’t be reached by phone, so there’s no way to escalate issues or speak to someone with decision-making authority.
QuickBooks’ Policies Are Ridiculous
This situation has highlighted how poorly designed QuickBooks’ policies and systems are:
- Their security measures flagged my laptop login as suspicious and locked me out, yet they didn’t bat an eye at my ex-accountants continuing to log in months after we ended our business relationship.
- Their cancellation process assumes you have access to your account, leaving people like me completely stuck.
- Their refund policy shows no flexibility, even when the company is clearly at fault.
What I’m Doing About It
I’ve given QuickBooks one final chance to resolve this issue. My demands include:
- A full refund for all subscription charges incurred while I’ve been locked out.
- Immediate cancellation of my subscription to stop further unauthorized charges.
- Removal of my ex-accountants from the account to secure my data.
If they fail to act, I will:
- File a complaint with the Better Business Bureau and the Alaska Attorney General’s Consumer Protection Unit.
- Report them to the Federal Trade Commission (FTC) for deceptive business practices.
- Dispute the charges with my payment provider to recover the funds they’ve taken without authorization.
- Post my experience on every platform possible to warn others about their unethical practices.
Final Thoughts
QuickBooks has proven to be completely unreliable, unprofessional, and unsafe. If you’re considering their services, I strongly recommend looking elsewhere. For current users, monitor your subscriptions and account access closely, because if something goes wrong, don’t expect QuickBooks to fix it.
I hope this post helps someone avoid the nightmare I’ve been through. If anyone else has had similar experiences, I’d love to hear how you dealt with them or if you were able to get a resolution.
Thanks for reading!
