Sales Receipt style keeps on changing

I understand your frustration with changing the sales receipt style in QuickBooks and the inconsistency you're experiencing, @Vinpaunan.

I know it can be disappointing when software doesn't behave as expected, especially when it impacts your business operations. Let me share insights into this matter. 

It's possible that the template wasn't set up as the default when you changed the invoice style, which is why every time you create a new one, it uses the old template. That said, let's ensure to make the template you customize is the default.

Regarding changes in the mobile interface of QuickBooks for issuing invoices, software companies often make updates to improve user experience or add new features. While changes can be disruptive, the intention is usually to enhance the product. If you're finding the new interface challenging, you may consider expressing your concerns about the changes and suggesting improvements. 

I'm also adding the following resources to help manage and personalise your sales receipts and invoices in QBO: 

• Track the status of invoices in the QuickBooks Online mobile app
• Customise invoices, estimates, and sales receipts in QuickBooks Online.

Feel at ease to tag my name if you have further concerns with customizing your sales receipt and invoice. I'm here to support you and am dedicated to ensuring your QuickBooks experience meets your expectations.

I don’t think so, I have been using the same default template for 3years, then suddenly it changed. I tried setting it back, it worked the other day, but now its back to that snapshot I just attached, do you see the receipt style I posted? It says on my preview that this is standard. 

Thanks for getting back to us, @Vinpaunan. I'm grateful for the screenshot you've provided. Rest assured, I'm here to guide you through additional troubleshooting steps so you can customise your sales receipts in the QuickBooks Online (QBO) mobile app.

In QBO, caches store temporary data to improve app performance and user experience. However, these may lead to various mobile app issues when they become outdated or corrupted.

With that in mind, there are several actions you can take to alleviate these issues and start anew with fresh cache data. Before doing so, make sure that you're using a compatible version of the app.

Here are some quick steps to fix most app-related issues:

1. Switch the Wi-Fi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear the app's data. 
4. Power down and restart your device.
5. Uninstall and reinstall the app.

Additionally, I'm providing an article containing more in-depth information about the new release for estimates and invoice layout: See what’s new with estimates and invoices in QuickBooks Online.

Your satisfaction is our success. Please don't hesitate to visit us in the Community whenever you encounter any bumps along the way when customising your sales receipts. We're only a few clicks away.

@Rubielyn_J There reallly is a problem when sending only sales receipts (not invoices)  with the mobile app (desktop works fine). I can’t avoid to issue receipts using my phone as I cannot work with my computer when i’m on the go. I just had a complaint from a client fir issueing a sales receipt with not even my company name on the receipt. I’m really tired of this, can someone please look into this.

Hi there, @Vinpaunan. We appreciate you for coming back to this thread. I understand this has become challenging on your end for quite some time. Pointing out the cause and fixing this will be of great help in issuing a sales receipt using your phone. Let me be your best help.

Currently, there's no existing investigation into this concern. Thus, QBO stores temporary cache data for the best user experience. Yet, this might also cause several mobile app issues if outdated or corrupted.

On top of that, there are several ways to fix this issue, just ensure you're phone has the compatible version of the app.

Feel free to follow the steps below to fix it:

1. Your Wi-Fi data should be changed to 4G on your device. Please note that the device use varies.
2. Restart the app on your phone.
3. Clear the app's data.
4. Shut the power and restart your device.
5. Uninstall and reinstall the app.

If the issue persists, we recommend reaching out to QBO Live Support to help you look for the root cause of it in a safe environment.

For future help, you can read this article to manage your transactions in the QBO mobile app:

• Customise invoices on the QuickBooks Online mobile app.
• Edit a sales receipt or invoice payment using the QuickBooks Online mobile app.

Please come back if you have additional questions. We'll be willing to lend a hand. Take care.

Did all of that, it doesn’t help.

I’m talking about Format Style of the receipt, there is no option in editing the style on mobile, but with sales receipt it doesn’t follow my default format from the desktop, it even creates a format that I don’t have on my presets, a receipt with no company name or detail with even the wrong color panels, clearly this is a bug that someone needs to look into.