Unable to renew my subscription

Hello digidino!

I understand that you need to renew your subscription. Let me help you.

I'd like to know what specific error you encountered. In the meantime, let's see if this has something to do with the browser. 

It could be that accumulated temporary internet files are the root cause of this behavior. You'll want to use an incognito window and process the renewal from there.

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

You also want to clear the cache to fix issues in the browser and make sure it is up-to-date. 

Additionally, here are the articles for the detailed steps on how to renew the subscription: 

• India: Renew my account subscription.
• Global: How to resubscribe or reactivate QuickBooks Online

If the same thing happens, you can click this link to reach out to our Support Team: https://contactus.intuit.com/en_IN/contact. Simply change the country if you're from another region. Then, make sure to disable the pop-up blocker so you can connect with them via chat.

I'll be here if you need more of my help. Take care!

The payments page has an SSL error and I can't authenticate my payment. 

I can't start a chat with the team. I requested a callback a couple of times but never heard back.

Can you create a ticket on my behalf or get me a callback or put me in touch with someone? 

That will be way more helpful than your standard copy+paste reply.

Hello, digidino. 

Since Community is a public space and weren't able to pull up your account for security reason and since you've encountered an error while initiating payment. I recommend reaching out again to our support team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause.  

Here's how:

1. Click Help in the upper right-hand corner of QBO.
2. Tap Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Press Contact Us.
5. Choose a way to connect with us: Start a chat or Get a callback.  

Also, due to the current global pandemic of Coronavirus, we have limited staffing. I suggest waiting for the call back from our support. They will call you as soon as they're available.  

If there’s anything else you need help with your account, you can always get back to me. I’ll be around ready to help and back you up. Have a great day ahead and keep safe!

I am having the same issue.  Have unsuccessfully tried with a couple of bank accounts and I keep getting "Something is wrong.. please try again later"  I have tried both corporate and retail bank accounts...Nothing works!

YOUR SUPPORT STINKS AS I HAVE REQUESTED CALLS MANY TIMES>  SERIOUSLY CONSIDERING USING ANOTHER SOFTWARE

Hi there, brao1.

Thanks for dropping by in the QuickBooks Community. I appreciate you for performing some steps and detailed information on what you've done to fix the issue. This isn't the kind of impression that I'd like you to have, and we know how much time it can take when something isn’t working the way you need it. With this, I'll make sure you'll be routed to the right support team to investigate the cause of the issue.

Before I route you to them, I suggest making sure that the bank accounts you're using for renewal is active. This is to avoid getting an unexpected error message.

I can see that you've already called many times. However, I still suggest contacting our support through messaging to connect with our QuickBooks Support Team. Please note that calling or reaching our QuickBooks Support Team directly is unavailable. You can click this article to see the steps on how to reach them: How and when can I contact Support?.

Please refer to this article to see different information on how you can review your subscription info, view your payment history. and upgrade or downgrade your subscription: Update billing, payment, and subscription info in QuickBooks Online.

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!