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Lk36
Level 1
posted
‎July 21, 2023 02:20 PM
last updated ‎July 21, 2023 6:20 AM

Why is QBO global chat support so awful?

Hi I’m the US hoping to expand my business with intuit by switching one of my international subs to quickbooks. I had a few questions on capabilities, and have had the worst experience. Despite asking questions related to QBO Global very specifically, the reps don’t read the questions and end chats multiple times because my sign in is based in the US. I can’t imagine what would be like to actually have an issue and deal with this support. Quickbooks is about to lose this customer to NetSuite. 

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2 Comments 2
Fiat Lux - ASIA
Level 15
‎July 21, 2023 03:40 PM

Why is QBO global chat support so awful?

I had a few questions on capabilities

 

What are your questions?

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DHeraV
Moderator
Moderator
‎July 21, 2023 03:51 PM

Why is QBO global chat support so awful?

I wish I could make your support experience better, @Lk36. 

 

I haven't experienced your scenario myself, but you deserved to be heard. We take your complaints very seriously as they help us find better solutions and implement corrective action. No worries, I'll take note of your feedback and relay it to the concerned team so we can enhance your overall QuickBooks experience.

 

If you have more queries that are yet to be answered, feel free to post them here in the Community forum. We'll do our best to provide you with the necessary information you need. 

For the time being, you may want to check out this article to get familiar with some of the main features of QuickBooks Online (QBO) Global: Get started with QuickBooks Online.

We're looking forward to hearing back from you. The Community team always has your back. Have a good one.

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