cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
srilekha-deviset
Level 1

Bank account is not updated. please help in this issue

there is error in bank update, need support with customer care, please help me
1 Comment 1
Jovychris_A
Moderator

Bank account is not updated. please help in this issue

Let's update your bank account through the Banking page, @srilekha-deviset.

 

Before that, may I know the specific error code or message that you received in the bank update? This way, I can check some fixes on my end and assure you of a permanent solution. Additional details like the bank name will help me know specific fixes as well.

 

In the meantime, I suggest manually updating your bank by clicking the Update button on the Banking page. This way, it will refresh the connection between your bank and QuickBooks.

 

Your financial institution may have ongoing security maintenance. You can also log in from their online banking website to check some notifications that need your attention. If that's the case, you can repeat the same steps that I suggested after 48 hours. It's the usual period online banking maintenance will last.

 

If the transactions aren't downloading, you can also follow the information covered in this article: What to do if you get a bank error or can't download transactions in QuickBooks Online. It includes how to resolve error codes shown on the Banking page.

 

Also, you can contact our Care Support team through your QuickBooks account if there are no issues found with your financial institution: QuickBooks Online Support. They have a tool to check the information and connection between QuickBooks Online and your bank.

 

Remember to comment if you have other QuickBooks banking concerns. I'm always here to help and assist you. Stay safe and more power to your business!