Hello, starplusmedtech-.
I'm here to help you figure this out and connect your bank account in QuickBooks.
There are a few possible reasons why you can't connect to the bank:
- Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. You can search by the banking login URL to ensure you are using the correct listing.
- Your bank does not connect to all types of accounts (for example, personal accounts vs. business accounts).
- The bank may not be a participating bank. You can contact the bank to request they establish a relationship with Intuit.
If you have confirmed the required details, and you still can't find your bank. You'll need to use the Request support your bank option and ask us to add your bank.
Let me walk you through the steps:
- When you enter your bank and click Find, you'll get the message: Hmm, we can’t find [name of the bank you entered] in our list of supported bank.
- Click on the button Request support for your bank.
- Enter your bank's website in the field provided.
- Select Request.
For additional detailed information about the steps, you can check this article: Find your bank or credit card account when you connect to online banking.
You can also use these articles for reference:
As always, If you need further assistance with this, I recommend calling our QuickBooks Support Team. They have additional tools to pull up your account and do a remote session.
If you have other questions, drop them in the comments below. I'll be sure to get back to you. Stay safe!
