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Hello, starplusmedtech-.
I'm here to help you figure this out and connect your bank account in QuickBooks.
There are a few possible reasons why you can't connect to the bank:
If you have confirmed the required details, and you still can't find your bank. You'll need to use the Request support your bank option and ask us to add your bank.
Let me walk you through the steps:
For additional detailed information about the steps, you can check this article: Find your bank or credit card account when you connect to online banking.
You can also use these articles for reference:
As always, If you need further assistance with this, I recommend calling our QuickBooks Support Team. They have additional tools to pull up your account and do a remote session.
If you have other questions, drop them in the comments below. I'll be sure to get back to you. Stay safe!
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