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ChinaUser
Level 3
posted
‎May 03, 2020 09:18 PM
last updated ‎October 05, 2020 7:20 PM

Cannot register email to send receipts

I want to email receipts to QB Online to be recorded as and attached to expenses.

However, when I email to [email address removed] I get an error message that my email has not been registered for this.

In other help posts I saw that we are supposed to add that registered email under the "Receipts" tab, however there is no "receipts" tab under banking in my QB online.

I use the China QB online version, I hope it is possible to email receipts to QB online with this version?

If not that would be quite a big problem. How do we get our receipts into QB online in an efficient and easy manner?

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3 Comments 3
RCV
QuickBooks Team
QuickBooks Team
‎May 03, 2020 11:31 PM

Cannot register email to send receipts

I appreciate you for providing us a screenshot and in depth-details of your concern, ChinaUser.

 

The option to email your expense receipts and bills to get them into QuickBooks Online (QBO) International version is unavailable. This Receipt Forwarding feature is available in QBO US and QuickBooks Self-Employed versions.

 

For more details about this one, you can check out these articles:

 

However, you can attach a PDF copy of your receipts when you create an expense in QBO. Let me show you how:

  1. Click the + New button.
  2. Select Expense under Suppliers.
  3. Complete the expense information.
  4. Hit the Attachments icon, then locate and open the receipt from your folder.
  5. Hit Save and close.

For more details about creating expense and adding attachments, check out these articles:

 

I've got a link here where you can find articles about managing your expenses: https://quickbooks.intuit.com/learn-support/manage-suppliers-and-expenses/misc/02/manage-suppliers-a....

 

Keep me posted if you need a hand with creating recurring transactions or any QBO related. I'm always here to ensure your success. Keep safe and healthy. 

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ChinaUser
Level 3
‎May 04, 2020 06:47 AM

Cannot register email to send receipts

Thank you!

It is unbelievable that this is not available outside the US. Is this going to change？ The longer I use QB Online the more I realize that this is not an international company, but has a huge focus on the US and doesnt really care that much about users in other countries.

 

Regarding your other comment, how does one create recurring expenses in QB? Would be great to learn more there.

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Rose-A
Moderator
Moderator
‎May 04, 2020 07:41 AM

Cannot register email to send receipts

Hi, ChinaUser.

 

While QuickBooks aims to find new ways to make sure that your product meets your needs, I'll be sure to take note of this product feature opportunities for future enhancements.

 

For the time being, you can visit our blog. This way, you’ll be updated about what new changes and features, and hopefully this feature would be one of them.

 

Regarding recurring expenses in QuickBooks, we have resources available to help you grow and manage your business using this option. Here are a couple of resources about this feature that you might find interesting:

 

Create recurring transactions in QuickBooks Online

Schedule recurring transactions created with a template

 

Also, if you're able to create a recurring template and wanted to modify or edit the information, you can go through this article for the detailed steps in editing the recurring template: Edit a recurring template.

 

As always, feel free to visit our Help articles for QuickBooks Online in case you need tips and related articles in the future.

 

Don't hesitate to drop me a reply below if you have any other QuickBooks concerns. I'll be around to provide additional assistance. Have a good one.

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