It is possible that the direct connection is unavailable for your bank, or you have selected and checked the wrong bank institution, Adam.
To double-check, please use the specific URL from your bank website instead of searching for the bank’s name.
If it still does not appear, this means the direct connection is not supported for your bank institution. I suggest contacting your bank to confirm or requesting that your bank establish a connection with QuickBooks. Refer to Step 3 in this article for steps: Find your bank or credit card account when you connect to online banking.
Please leave us a response if you have other questions or need further assistance.
