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You've come to the right place, @bkeelanelectrica. I can guide you on how to create a credit note.
Let me guide you through the process and on how you can apply it to an invoice.
Here's how:
Here's how:
In case you want to add a credit notes for the delayed credits, you can refer to this article: Create and apply credit notes or delayed credits in QuickBooks Online
I've included articles on how to handle supplier refunds and record overpayment as a tip in case you encounter such a situation in QuickBooks: Handle supplier credits and refunds in QuickBooks Online
If you need anything else, don't hesitate to post a reply. I'll be glad to help you. Have a beautiful day as you are!
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